Distance Sales Agreement

Distance Sales Agreement

This page presents the essential sales, delivery, return, privacy, and terms of use applicable to the Mélange Poétique online store.

For all your questions and requests, you can contact us at vip@mpoetique.com.

Product and Order

The products offered for sale are perfume products in the nature of extrait de parfum. The product name, quantity, selling price, payment method, and delivery information are presented to the buyer on the order confirmation screen.

Delivery

Orders are prepared after payment confirmation and delivered via an appropriate shipping method. Delivery time may vary depending on the address, cargo operations, and seasonal intensity.

Withdrawal and Return

For perfume products of a hygienic and health nature, returns may not be accepted for products with opened packaging, those that have been used, or those whose suitability for resale has been compromised.

Preliminary Information Form

The main features of the products, their prices, payment method, delivery information, and any additional costs are presented to the customer before the order is completed.

The buyer is responsible for checking product details, the total amount, and delivery information before confirming the order.

Privacy Policy

Mélange Poétique values the privacy of customer information. Shared information is used for processing orders, customer service, delivery, payment security, and fulfilling legal obligations.

For privacy and data processing requests, you can contact vip@mpoetique.com.

Return and Exchange Policy

A return or exchange request may be considered for products that are unopened, unused, in their original packaging, and suitable for resale.

Perfume products with opened packaging, used, damaged, or unsuitable for resale due to their hygienic nature may be excluded from the return policy.

Shipping and Delivery

Products are carefully packaged to prevent damage. Preparation time may vary for processes requiring handcraftsmanship and special preparation.

Shipping information is shared with the customer when available. For questions regarding delivery, you can reach us at vip@mpoetique.com.

Terms of Use

By using this website, you agree to the terms of use of the Mélange Poétique store. Site content, product descriptions, images, and brand elements are part of the Mélange Poétique identity.

Mélange Poétique reserves the right to update product prices, descriptions, stock information, and site content as needed.

Cookie Policy

The Mélange Poétique website may use cookies to improve the shopping experience, measure site performance, and provide basic store functions.

You can manage or delete cookies through your browser settings. Disabling some cookies may affect the store experience.